This article explains how to troubleshoot a Facebook Connection Issues

Follow these steps to troubleshoot

Step 1: Make sure you add the ChatBlaze Extension 

• This allows ChatBlaze to interact with your Facebook profile in your Chrome browser.

After ADDING or UPDATING the ChatBlaze extension, be sure to REFRESH your ChatBlaze browser to activate.

Step 2: Update Chrome 

• Chrome releases new updates and browser fixes that affect many applications running on its browser
  
  Go to Chrome Settings and click About Chrome to manually check for updates.
  
  

Step 3: Contact Support and show the pop-up Facebook tab

• When you click "Verify" you'll see a small Facebook pop-up tab open (this is ChatBlaze communicating with Facebook).
• Click on the pop-up tab and record a Loom screen-sharing video and send this our support team (inside the software or directly to support@chatblaze.ai) showing the steps you have taken.